Last updated: 19 October 2026
1. 7-DAY RETURN AND REPLACEMENT POLICY
We offer a 7-day return and replacement policy. You have 7 days after receiving your item to request a return or replacement if the product is damaged, defective, or incorrect.
2. CONDITIONS FOR RETURN
To be eligible for a return:
- The item must be unused, undamaged, and in the same condition that you received it.
- It must be in its original packaging.
- You must provide proof of purchase (order details or parcel picture).
3. DAMAGED OR WRONG ITEMS
Please inspect your parcel upon arrival. If the product is damaged, broken, or you received the wrong item, please contact us immediately on WhatsApp with photos/videos of the product. We will fix the issue or send a free replacement.
4. HOW TO START A RETURN
To start a return or exchange, please contact us on WhatsApp at 0302 7759142. Once approved, our team will provide instructions on how to send the item back.
5. REFUNDS (FOR CASH ON DELIVERY)
Once we receive and inspect your returned item, we will notify you about the approval of your refund. Approved refunds will be transferred via EasyPaisa, JazzCash, or Bank Transfer within 3 to 5 business days.
6. CONTACT US
For any questions regarding returns or refunds, please contact us:
MegaPort
WhatsApp: 0302 7759142